https://trymonty.com/resources/ Guides for restaurants, hotels, bars and cafés on guest feedback, acting during the visit, reviews and repeat visits, from the team at Monty. en-gb https://trymonty.com/resources/uk-fake-reviews-law-hospitality/ https://trymonty.com/resources/uk-fake-reviews-law-hospitality/ Fri, 25 Sep 2026 06:50:00 GMT The UK's fake reviews ban took effect on 6 April 2025. What hotels, restaurants and bars must do, how much the CMA can fine, and where to start. Rules & regulation https://trymonty.com/resources/what-is-review-gating/ https://trymonty.com/resources/what-is-review-gating/ Fri, 25 Sep 2026 06:40:00 GMT Review gating means asking only happy guests for reviews. Why Google, Tripadvisor and Trustpilot ban it, what the CMA says, and what to do instead. Reviews & reputation https://trymonty.com/resources/incentivised-reviews-rules/ https://trymonty.com/resources/incentivised-reviews-rules/ Fri, 25 Sep 2026 06:30:00 GMT Can you offer a discount or free drink for a review? What Google, Tripadvisor, Trustpilot and the CMA say about incentives, prize draws and staff bonuses. Rules & regulation https://trymonty.com/resources/do-google-reviews-affect-ranking/ https://trymonty.com/resources/do-google-reviews-affect-ranking/ Fri, 25 Sep 2026 06:20:00 GMT Google says reviews count towards local ranking. What relevance, distance and prominence mean for your restaurant or hotel, and what you can control. Google & SEO https://trymonty.com/resources/how-to-respond-to-negative-reviews/ https://trymonty.com/resources/how-to-respond-to-negative-reviews/ Fri, 25 Sep 2026 06:10:00 GMT How to reply to negative Google and Tripadvisor reviews: tone, what to include, what never to say, and when to report a review instead of replying. Reviews & reputation https://trymonty.com/resources/how-to-get-more-google-reviews/ https://trymonty.com/resources/how-to-get-more-google-reviews/ Fri, 25 Sep 2026 06:00:00 GMT Legitimate ways to get more Google reviews for your restaurant or hotel: ask every guest, use Google's QR code, time the ask, and avoid the banned tactics. Guides https://trymonty.com/resources/in-stay-guest-feedback-hotels/ https://trymonty.com/resources/in-stay-guest-feedback-hotels/ Fri, 25 Sep 2026 05:50:00 GMT How hotels can collect guest feedback during the stay, fix problems before check-out, and stay inside Google, Tripadvisor and CMA review rules. Guest experience