Guest follow-up
Turn one visit into the next
Give guests a reason to order more tonight or come back: offers with a claim page, dates and a limit, shared by banner, link or WhatsApp, plus a guest list built from the details they leave.
Included in Premium and Premium Plus. See pricing
Offers in minutes
Write one or create it with AI, from a dessert tonight to 10% off next time, with dates, terms and a limit.
Redeemed at the counter
The guest shows it on their phone and a team member enters the venue’s PIN, or a staff PIN that records who redeemed it.
Follow-ups that send themselves
Rules send your thank-you email, or a WhatsApp offer link, as soon as a guest leaves their details, filtered by area and time of day.
A guest list that grows
Guests who leave an email on your review page or claim an offer join one list, ready to email or export.
The best time to invite a guest back is while they’re still smiling
Offers
Set the dates, limit and redemption, then share it: a banner on your review page, a claim page with its own QR code, or a WhatsApp link. Clicks, sends and redemptions are all counted.
Offers written by you, or drafted with AI
A review-page banner, or a claim page with its own QR code
Redeem with a venue PIN, a staff PIN, or no PIN at all
Each send tracked: sent, viewed, redeemed or expired
Follow up without lifting a finger
Set a rule once, and guests who leave their details get your follow-up.
Respectful by design
Each guest email carries an unsubscribe link, and every rule skips guests who have unsubscribed. A guest can hold one copy of each offer, and one System Status switch pauses all automations.
- An unsubscribe link in every email
- Unsubscribes held venue by venue
- One claim per guest
Questions about guest follow-up
How do guests get an offer?
From a claim page (by link or its own QR code), an instant-claim banner on your review page, an email rule or WhatsApp. They claim it with an email or phone number.
How is an offer redeemed?
At the venue. The guest shows the offer, a team member types the venue PIN, or their own staff PIN so Monty records who redeemed it. Or set it to need no PIN.
Which email services can we use?
Monty Email, with your own From name and Reply-To, or your SendGrid.
Can guests unsubscribe?
Yes, from the link in every email. You can also unsubscribe or resubscribe a guest yourself.
More tools, more reviews
Each part of Monty works with the rest, from the first scan to the review and the next visit.
- Things to DoLocal tours and activities, one scan away, to help guests plan the rest of their trip.Learn More
- Multi-LocationEvery venue in one account, with a portfolio view that shows where a local team needs support.Learn More
- Monty for AgentsA portal to set up, manage and bill the venues you bring to Monty, with commission on each one.Learn More
- API & WebhooksWebhooks on every plan send what happens in Monty to your systems, and platforms can build it in.Learn More
- Review PagesOne scan opens a page in your brand, in 31 languages: guests rate the visit, go on to review you, or tell you what went wrong.Learn More
- QR Codes & TouchpointsA tracked code for every table, room, area and team member, so you see where guests answer and who asked.Learn More
Built for groups and franchises
Every venue in one account: alerts and cases across the group, a portfolio view that shows which venues need support, and the right access for each role.
Monty for Multi-Location