Proactive reputation management
Collect more than just reviews
Grow email lists, retarget customers and increase your repeat bookings. All whilst collecting at least 5x more public reviews and increasing your search position.
Used in 340+ Restaurants, Hotels and Bars
See what Monty can do for you
The same workflow, set up for the moments that matter where you work. Pick yours.
Restaurants
Hear from the table before the bill.
Monty for RestaurantsHotels
Hear about the room during the stay.
Monty for HotelsGroups & Franchises
See which venues need support.
Monty for GroupsHostels
31 languages, local tours, one scan.
Monty for HostelsBars & Pubs
Offers and alerts, shift by shift.
Monty for BarsCafés
A return offer and a list of regulars.
Monty for CafésHear it first. Fix it fast.
Then ask for the review.
Ask every guest at the table, the desk or the door
A tracked code on each table, room and counter opens your page in the guest's language while there's time to help.
CollectEvery review, one inbox
Google, Tripadvisor and Trustpilot every day, with a reply drafted for you to post.
RespondWhat to change next week
A Monday report that names your top staff, the topics guests raise and one thing to try.
LearnTurn a visit into the next one
Offers for tonight or the next visit, a guest list built from the emails guests leave, and follow-ups that send themselves.
GrowOne table. One night.
A review on Tuesday can only record what went wrong on Friday. Monty tells the right person while the guest is still there.
- The guest taps the cardTwo stars and a private note. Review link still shown.
- Dani's phone buzzesAn SOS alert on WhatsApp: “Waited 25 minutes for the bill.” Table 14.
- Fixed at the tableDani brings the bill and a dessert on the house, then resolves the case.
- The five stars landIf the guest posts on Google, it reaches your inbox by morning with a reply drafted.
- The report says why“Slow bill” keeps coming up on Fridays. One thing to try: another runner.
- The guest scans the cardOn the desk in room 312: a private “report a problem” page.
- The front desk hears first“The air con isn't working.” Room 312, on WhatsApp, with the photo in Monty.
- Fixed before dinnerEngineer up within 20 minutes, and the case marked resolved.
- Five stars at checkoutRated at checkout and sent on to Tripadvisor. If they post, a reply is drafted.
- The report spots a pattern“Air con” raised in three rooms on floor 3, so the units get serviced.
- A tap between roundsThe card on the bar opens the page in their language.
- A gift for next timeAn instant-claim banner: a drink on their next visit.
- Five stars on Google“Sophie made our night.” If they post, a reply is drafted.
- On the list for quiz nightTheir email joins the guest list, ready for quiz night.
- Top of the leaderboard14 ratings came through Sophie's code this week. The report names her.
Reputation you can measure
Their private form reaches your team, and the link to post publicly stays under it.
Read Our Review Policy
A reply drafted in your tone for each review, ready to check and post.
How Replies Work
Visitors from abroad can tell you how it went, not just the locals.
How Asking Works
So you hear from guests who would never write to you.
See the Guest View
Works with what you already use
The review sites your guests already trust, alerts on the apps your team already answers, and webhooks for your own systems.
Built for the rules, not around them
Google's policy and UK consumer law set rules on how you ask for reviews. This is how Monty's review journey works.
Read Our Review Policy- Every guest is askedAnyone can rate; low ratings keep the public link.
- Problems reach a person firstLow ratings and reports alert the person you choose, by role or area.
- Gifts for every guestOffers can be set to instant claim, so no rating is needed.
Got a question?
What is hospitality reputation management?
It is the work that shapes what guests say about your venue, and it starts during the visit: hearing from guests while there's still time to help, getting problems to someone who can act, making reviews part of the journey, and giving guests reasons to spend and return. Monty connects all four for restaurants, hotels, bars, cafés and groups.
How is Monty different from a review-collection tool?
Collection is one pillar of five. A code at the table opens a channel during the visit, low ratings and reported problems alert the right person, reviews are answered from one inbox, and a weekly report names one thing to try. Offers, a guest list and follow-ups give guests reasons to spend and return.
How do venues get more Google reviews without breaking Google's rules?
By making the ask part of the visit: a code on the table, in the guest's language, one tap to open. Guests who rate at or above the threshold you set are sent straight on to Google; guests below it are offered a private feedback form first, and the link to post a public review stays on the page. Our Review Policy explains more.
Which platforms does Monty connect to?
Google, Tripadvisor and Trustpilot reviews come into your inbox, and guests can also be sent on to Facebook or LINE. Alerts go out by WhatsApp, Telegram and email, and offers and follow-ups by email and WhatsApp. Staff review cards work in Apple Wallet and Google Wallet, and webhooks and a Partner API connect your own systems. The integrations page has the full list.
What does Monty cost?
It depends on the plan and how many venues you have, and a group pays one price for all its venues. The pricing page shows what each plan lets your team do and how to ask for a price.