For groups & franchises
Run the group, not the spreadsheet
Monty’s multi-location account brings every venue together: the same guest journey at each site, alerts to each site’s own managers, and a portfolio view that shows where local teams need support.
One platform for your whole portfolio
Every venue runs on the same Monty, set up its own way, and the portfolio lists Top Performers and Needs Attention, so you see who’s slipping and why.
- Ratings, public reviews, issues and sentiment for every venue
- On-demand portfolio reports, and a weekly report per venue with its rank
- Sentiment by venue on Premium, from the words guests use
Keep every venue in step
Ratings, reviews and cases from every site sit in one account, and an SOS league table shows how fast each venue answers its alerts.
- Log in to any venue from head office in one click
- Each site keeps its own team, codes and routing rules
- SOS response times and sentiment compared by venue
Open a new venue without starting over
Each new venue gets touchpoints designed in your brand, its team imported and its review profiles connected, with our team alongside.
Works with what you already use
Guests sent on to the review sites they trust, alerts on the apps each site already answers, and webhooks for your own systems.
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The right view for everyone in the group
Owners see every venue, regional managers see their region and location managers their own site. Staff get one of four permission levels, set module by module.
- Owners see the full group
- Regional managers see only the venues they cover
- Admin, manager, staff or viewer, set module by module
Support every role in your group
From the owner to each site’s manager, every level sees what it has to act on.
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Owners & Operators
See every venue side by side, with feedback, offers and follow-up working together.
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General Managers
Hear about problems during service, see who owns each one, and reply from one inbox.
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Marketing Managers
Reviews built into the visit, and a guest list that grows as guests leave their details.
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Operations & Area Managers
See which venue needs support, what keeps recurring and how fast each team responds.
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