Integrations
Works with what you already use
Google, Tripadvisor and Trustpilot reviews in one inbox, alerts on WhatsApp, Telegram and email, offers sent to guests, review cards on your team’s phones and webhooks for your own systems. Here’s what each connection does, and which way it works.
Each card shows the plan it comes with. See pricing
What Monty connects to
Filter by type or search by name. Each card says what Monty sends or brings in, and on which plan.
Review sites
Reviews come into one inbox, and your page sends guests on to post theirs.
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Google
Google reviews arrive in your review inbox every day with a reply drafted in your tone, ready to check and post yourself. Your review page can also send guests on to review you on Google.
PlanInbox: Premium and Premium Plus. Sending guests there: every plan.
Learn more -
Tripadvisor
Tripadvisor reviews join the same inbox every day, each with a draft reply, and your review page can send guests on to your Tripadvisor listing.
PlanInbox: Premium and Premium Plus. Sending guests there: every plan.
Learn more -
Trustpilot
Trustpilot reviews land in the same inbox every day with a draft ready to check, and your review page can send guests on to your Trustpilot page.
PlanInbox: Premium and Premium Plus. Sending guests there: every plan.
Learn more -
Facebook
Your review page can send guests to your Facebook page to recommend you there. Facebook reviews stay on Facebook, not in the inbox.
PlanEvery plan.
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LINE
Send guests from your review page to your LINE page to leave a review.
PlanEvery plan.
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Any other link
Add any other page where guests can post a public review, and your review page can send them there as well.
PlanEvery plan.
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Alerts & messaging
Alerts reach the team on apps they already check, and offers go to guests by WhatsApp.
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WhatsApp
SOS alerts reach your team on WhatsApp, and offer links can go to guests, both from Monty’s own WhatsApp number. It’s send-only: replies don’t come back into Monty.
PlanAlerts: every plan. Guest offers: Premium and Premium Plus.
Learn more -
Telegram
SOS alerts arrive in a Telegram chat with Acknowledge, Resolve and Add note buttons, so your team can act on them without opening Monty. Scan a QR code to link a chat.
PlanEvery plan.
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Email
SOS alerts by email, with acknowledge and resolve buttons that need no login, plus a daily summary and the weekly report on Monday mornings.
PlanAlerts: every plan. Weekly report: Premium and Premium Plus.
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Wallet & experiences
A review card on each team member’s phone, and local tours for your guests.
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Apple Wallet
Each team member can keep their own review card in Apple Wallet. When a guest scans it, the rating is credited to that person. Your venue can have a card too.
PlanEvery plan.
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Google Wallet
The same review cards save to Google Wallet on Android phones, and ratings are credited to the team member in the same way.
PlanEvery plan.
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Things to Do
Local tours and activities for your guests, one scan from your venue. Guests click through to book with our booking partner, and you see the clicks.
PlanEvery plan.
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Your own systems
Send Monty’s events to your own tools, import your team from a spreadsheet and export your data.
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Webhooks
Ratings, guest issues and offer activity sent to any HTTPS address within a minute: seven events, signed when you add a secret key so you can check they came from Monty, with up to three attempts if your system is down.
PlanEvery plan.
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Partner API
For booking tools, guest apps and other hospitality platforms: create Monty review links in your own product, read review summaries and hear back when a guest answers. Our team issues the keys.
PlanBy arrangement with our team.
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Import & export
Import your team from a spreadsheet, a PDF or pasted text, and QR codes from a CSV file. Export ratings, staff, guest issues, SOS alerts and your guest list as CSV.
PlanEvery plan. Guest list: Premium and Premium Plus.
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No match. Monty doesn’t connect to everything, but webhooks and the Partner API can send what happens in Monty to your own systems. Book a demo and ask about the tool you use.
Google, Google Wallet, Android, Tripadvisor, Trustpilot, WhatsApp, Facebook, Telegram, LINE, Booking.com, Airbnb, Expedia, Mailchimp and MailerLite are trademarks of their respective owners. Monty is not affiliated with, endorsed by or sponsored by any of them. Apple and Apple Wallet are trademarks of Apple Inc., registered in the U.S. and other countries.
Build Monty into your own systems
Webhooks send new ratings, guest issues and offer activity to any address you choose within a minute. Hospitality platforms can go further with the Partner API.
API & Webhooks- Seven eventsNew ratings and issues, issue status changes, and every offer click, lead, send and redemption.
- Signed and retriedWith a secret key, each delivery is signed so you can check it came from Monty. Failed deliveries get up to three attempts, and each one is logged.
- A Partner API for platformsReview links for the venues you work with, credited down to a team member or area, plus review summaries, a browser embed and an SDK. Our team issues the keys.
Not on the list?
Don’t see your tool?
Book a demo and tell us what you use. We’ll show you how Monty can work beside it today, through webhooks, the Partner API or a CSV export, and tell you plainly what it doesn’t do.
Questions about integrations
Does Monty post replies to Google or Tripadvisor for us?
No. Monty drafts a reply in your tone; you copy it, open the review in one click and post it from your own account, so a person approves every public reply.
How do we connect Google, Tripadvisor and Trustpilot?
In Review Management, open Integration Settings. Pick your Google listing from the search and paste the links to your Tripadvisor and Trustpilot pages. There’s nothing to log in to; the first sync brings in up to 1,000 past reviews, then new ones arrive every day.
Which review sites can guests be sent to?
Google, Tripadvisor, Trustpilot, Facebook and LINE, or any other link you add. Only Google, Tripadvisor and Trustpilot reviews come into the inbox.
Can guests or staff reply to Monty on WhatsApp?
No. WhatsApp is send-only: alerts go to your team and offer links to guests from Monty’s own number, and replies don’t come back into Monty.
Can Monty send guests to Booking.com, Airbnb or Expedia?
Those sites only accept reviews from guests who booked through them, so a link from Monty wouldn’t work. Monty sends guests on to Google, Tripadvisor, Trustpilot and the other sites above.
Does Monty sync our guest list with Mailchimp or MailerLite?
No, there’s no list sync. Export your guest list as a CSV file for your email tool, or send guest emails and follow-ups from Monty itself, with an unsubscribe link in each one.
Do you connect to our PMS, POS or booking system?
No, not today. If you run a hospitality platform, the Partner API lets you build Monty review links into your product. For your own systems, webhooks send new ratings, issues and offer activity to a web address you choose.
How do we get Partner API keys?
Our team issues live and sandbox keys, scoped to the venues you work with. Book a demo and tell us what you’re building.