Version
Version 1.0 · Draft for legal review · Effective date to be confirmed
About this list
A sub-processor is a company we use to provide Monty that may process personal data on behalf of our customers. Each one is bound by written data protection terms. Under our Data Processing Agreement, we give customers at least 30 days’ notice before adding or replacing one.
Hosting and infrastructure
| Provider | What it does | Data | Location |
|---|
| Supabase | Database, sign-in, file storage and server functions: where Monty’s data lives | All customer data, including guest and staff data | European Union (Sweden) |
| Amazon Web Services | Hosting our website and the Monty app, and delivering them worldwide | Technical data, such as IP addresses and page requests | USA, with a global content delivery network |
| Browserless | Rendering pages and print files, such as touchpoint designs and billing documents | Venue branding and design content; billing and invoice details | USA |
| [Print-file server provider] | Assembling print-ready files for touchpoints | Venue branding and design content | [Location] |
Email and messaging
| Provider | What it does | Data | Location |
|---|
| Mailtrap | Sending all Monty email: sign-in links, alerts, reports and emails to guests on a venue’s behalf | Email addresses and message content | [USA: confirm] |
| Meta Platforms (WhatsApp Business Platform) | Sending WhatsApp alerts and messages | Phone numbers and message content | USA and other countries |
| Telegram | Alerts to partners who choose to receive them on Telegram | Telegram details and alert content | [Location: confirm] |
AI
| Provider | What it does | Data | Location |
|---|
| OpenAI | Drafting review replies, summarising feedback and guest issues, sentiment, reports, designs and the help centre assistant | The text each feature needs, such as reviews, feedback and venue details | USA |
| remove.bg (Kaleido AI) | Removing backgrounds from uploaded logos for touchpoint designs | Uploaded images | European Union (Austria) |
Payments
| Provider | What it does | Data | Location |
|---|
| Stripe | Subscriptions and billing | Billing details | USA and other countries |
Features and insights
| Provider | What it does | Data | Location |
|---|
| FeaturePulse | Product analytics in the Monty app | Pages viewed, clicks and features used; account email, name and company for signed-in users | [Location: confirm] |
| Google (Maps Platform) | Venue locations, maps and business details | Business details and search locations | USA |
| DataForSEO | Local search rankings for the rank map | Venue business details and search terms | [Location: confirm] |
| ScraperAPI | Fetching public web pages, such as a venue’s website, to set up its account and designs | Public business information | USA |
| PassKit | Creating staff wallet passes | Staff name and venue details | [Location: confirm] |
| Viator | Things-to-do listings for guests | Venue location | USA |
Our website
| Provider | What it does | Data | Location |
|---|
| Calendly | Booking demos | Name, email and booking details | USA |
| Google Fonts | Loading the website’s fonts | IP address | USA |
| Google Analytics | Counting visits and page use, only if you accept analytics cookies | IP address, device and browser details, pages viewed | USA |
Integrations you choose
These services are only used if a venue connects them. They act on the venue’s behalf, under the venue’s own agreement with them, and are not our sub-processors:
| Service | What it’s used for |
|---|
| Google, Tripadvisor, Trustpilot and Facebook | Where guests leave public reviews, and where reviews are brought in from |
| Mailchimp and MailerLite | If a venue connects its own account: sending the venue’s guest emails (Mailchimp) or adding guests who leave their email to the venue’s MailerLite list |
| SendGrid, or the venue’s own email service | Sending guest emails from the venue’s own email account |
| Webhooks | Sending data to systems the venue chooses |
Updates
We keep this list up to date. To be told about changes, or for more detail about any provider, email help@monty.reviews.
