AI reports & sentiment
Know what to change next week
Monty sorts what guests tell you, on your review page and in public reviews, into sentiment and eight topics. Each Monday a written report names your top staff, what keeps coming up and one thing to try next.
Included in Premium and Premium Plus. See pricing
Sentiment at a glance
The split of positive, neutral and negative comments over 7, 30 or 90 days or a year, and where it’s heading.
What guests talk about
Comments grouped into eight topics, from food and service to rooms and facilities, so you see what’s behind the stars.
Dietary needs, spotted
Vegan, gluten-free, halal and allergy mentions get a tab of their own, so the kitchen sees what guests ask for.
A forecast, not just a history
Your rating and review volume estimated 12 weeks out, as a guide, next to your goal.
Your reviews, read for you every week
The weekly report
Every Monday morning, the owner and anyone you add receive a report in their own language: how many guests answered, where they were sent on to, how the team handled alerts, who stood out, and one practical thing to try.
Weekly, in each recipient’s language
The funnel from scans to ratings to guests sent on
Top staff and areas, plus the review of the week
One practical thing to try
The numbers behind the stars
One page of charts, for whichever period you choose.
Reports for groups
Running several venues? Each one’s weekly report opens with its rank in your portfolio, and portfolio sentiment compares topics venue by venue, so you see who needs support.
Multi-Location- Each venue gets its own weekly report
- Its rank in the portfolio, up front
- Topics and sentiment side by side
Questions about AI reports
Where does the data come from?
Two places: the ratings and comments guests leave on your Monty review page, and the Google, Tripadvisor and Trustpilot reviews in your inbox.
Who gets the weekly report?
The owner and anyone you add, each in their own language, so the whole team reads the same findings.
When does it arrive?
Mondays by default. Reports can also run daily, monthly or quarterly.
More tools, more reviews
Each part of Monty works with the rest, from the first scan to the review and the next visit.
- Staff & LeaderboardsCredit each rating to the team member whose code the guest used, and recognise the people who ask.Learn More
- SEO / GEOSee where you show up on Google Maps, street by street, for up to three searches.Learn More
- Dashboard & AnalyticsYour venue at a glance: ratings, alerts and staff, so the day starts with what needs attention.Learn More
- Guest Follow-UpOffers for tonight or next time, a guest list, and email and WhatsApp follow-ups that send themselves.Learn More
- Things to DoLocal tours and activities, one scan away, to help guests plan the rest of their trip.Learn More
- Multi-LocationEvery venue in one account, with a portfolio view that shows where a local team needs support.Learn More
Built for groups and franchises
Every venue in one account: alerts and cases across the group, a portfolio view that shows which venues need support, and the right access for each role.
Monty for Multi-Location