Review inbox & AI replies
Every review answered, in your voice
Each day, your Google, Tripadvisor and Trustpilot reviews land in one inbox with a reply drafted in your tone. You check it and post it yourself, so replies don’t wait for a free evening.
Included in Premium and Premium Plus. See pricing
Three sites, one place
Connect all three once, and each day’s new reviews join the same list, ready to answer.
A draft for every review
Each unanswered review gets a draft of two to four sentences, shaped by what the guest wrote and the stars they gave.
Sounds like you
Pick one of 11 tones, write house guidelines and set a sign-off name. Every draft keeps to them.
You stay in charge
Monty never posts on your behalf. Copy & Open copies the draft and opens the review; you post it from your own account.
No review left without a reply
One inbox for the reviews that matter
Each review shows its rating, platform and reply status. Filter to the ones still pending, work down the list with a draft on every card, and mark each one replied once it’s posted.
Three review sites in one list, fetched daily
Filter by platform, by rating, or by what’s still pending
Up to three drafts per review, so you choose the wording
Response rate, rating spread and how each platform is doing
Replies that sound like your venue
Set your voice once and every new draft keeps to it.
Send new feedback to your own tools
On every plan, webhooks send each rating collected through Monty, each guest issue and each offer event to your own systems, signed if you add a secret.
API & Webhooks- Seven events: ratings, issues, offers
- Add a secret to verify the sender
- Up to three attempts, each one logged
Questions about the review inbox
Does Monty post replies for us?
No. Monty writes the draft, and Copy & Open puts it on your clipboard and opens the review. You post it from your own account, so a person approves every public reply.
How often do new reviews come in?
Daily, plus a Refresh Now button for when you can’t wait.
Which review sites are in the inbox?
Google, Tripadvisor and Trustpilot. Your review page can also send guests on to Facebook or LINE, but those reviews aren’t in the inbox.
Can we change a draft?
Yes. Ask for another version with Regenerate, or edit it on the platform before you post.
More tools, more reviews
Each part of Monty works with the rest, from the first scan to the review and the next visit.
- AI Reports & SentimentSentiment and topics from your feedback, a forecast, and a weekly report with one thing to try next.Learn More
- Staff & LeaderboardsCredit each rating to the team member whose code the guest used, and recognise the people who ask.Learn More
- SEO / GEOSee where you show up on Google Maps, street by street, for up to three searches.Learn More
- Dashboard & AnalyticsYour venue at a glance: ratings, alerts and staff, so the day starts with what needs attention.Learn More
- Guest Follow-UpOffers for tonight or next time, a guest list, and email and WhatsApp follow-ups that send themselves.Learn More
- Things to DoLocal tours and activities, one scan away, to help guests plan the rest of their trip.Learn More
Built for groups and franchises
Every venue in one account: alerts and cases across the group, a portfolio view that shows which venues need support, and the right access for each role.
Monty for Multi-Location