Review Pages
One scan opens the page in 31 languages. Happy guests are sent on to Google or Tripadvisor; below your threshold, a private feedback form comes first and the public review link stays on the page.
Included in every plan.
Platform overview
Five pillars, one system
Collect opens a channel at the table, the counter or the room. Listen gets each problem to someone who can fix it while the guest is still there. Respond drafts your review replies, Learn finds the patterns, and Grow gives guests reasons to spend more and come back, with offers, a guest list and follow-ups.
Collect
Ask every guest, while they’re still with you
A tracked QR code on the table, the bar or the room card opens a page in your brand and the guest’s own language. Anyone who scans can rate the visit and, outside internal-only areas, reach a public review link.
Listen
Hear it first, and put it right
A rating below your threshold or a reported problem becomes an SOS alert for the person, role or area you choose, within minutes, on WhatsApp, Telegram, email or in the app. Each one opens a numbered case with an owner until it’s resolved.
SOS Alerts
Each alert shows what the guest said, a suggested next step and buttons to acknowledge and resolve. Unacknowledged alerts escalate after two hours by default.
Included in Essentials, Premium and Premium Plus.
Respond
Every review answered, in your voice
Google, Tripadvisor and Trustpilot reviews come into one inbox every day with a reply drafted in your tone, so replying stops waiting for a free evening. You check it and post it yourself.
Review Inbox & AI Replies
Pick from 11 tones and up to three drafts per review, signed off in your name. Copy the one you like and post it on the review site.
Included in Premium and Premium Plus.
Learn
Know what to change next week
See what guests keep mentioning, which team members collect the most ratings, and where you show up on Google Maps. A weekly report names what happened and one thing to try next.
AI Reports & Sentiment
Sentiment and eight topics from your feedback, a 12-week forecast as a guide, and an AI-written report each Monday in any of 15 languages.
Included in Premium and Premium Plus.
- Staff & LeaderboardsCredit each rating to the team member whose code the guest used, and recognise the people who ask.Learn More
- SEO / GEOSee where you show up on Google Maps, street by street, for up to three searches.Learn More
- Dashboard & AnalyticsYour venue at a glance: ratings, alerts and staff, so the day starts with what needs attention.Learn More
Grow
Turn one visit into the next
Offers give guests a reason to spend more tonight or book again, with a claim page, limits and PIN redemption. Guests who leave their email join your guest list and can get a follow-up that sends itself.
Guest Follow-Up
Offers with their own claim page, dates and redemption limit, a guest list you can email or export, and follow-ups that send themselves.
Included in Premium and Premium Plus.
Groups & partners
Built for groups, agents and platforms
See every venue in one account, sign up and look after venues as a Monty agent, or connect Monty to your own systems with webhooks and the Partner API.
Multi-Location
A portfolio view with Top Performers and Needs Attention, SOS response times for each venue, and access set by role, from owner to location manager.
One invoice for the whole group.
One guest. Start to finish.
An example afternoon at one hotel, from the scan to the reply, with each pillar handing over to the next.
- The guest scans the cardIt sits on the desk in room 214. Your page opens in the guest’s own language, with no app and no login.
- They rate it two starsIt’s below your threshold, so they’re offered a private feedback form first. The link to post a public review stays on the page.
- Reception hears firstThe front desk gets an SOS alert on WhatsApp saying what’s wrong and in which room, and a numbered case opens.
- Put right before dinnerSomeone goes up and fixes it while the guest is still there, then resolves the case with a note.
- The review, answeredIf the guest posts on Google, Tripadvisor or Trustpilot, the review reaches your inbox with a reply drafted for you to check and post.
- A page in the guest’s own language, with no app and no login
- Low ratings still see the link to post a public review
- Guests who leave an email join your guest list, to invite them back
Works with what you already use
Review sites your guests trust, alerts on apps your team already answers, offers by WhatsApp and webhooks for your own systems.
See All Integrations
Built for every kind of venue
The same workflow, set up for the moments that matter in your kind of venue.
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Restaurants
A code on every table, and a chance to fix the cold starter before the bill.
Learn More -
Hotels
Room codes that reach the right team.
Learn More -
Groups & Franchises
Every venue in one account, and a clear view of which need support.
Learn More -
Hostels
Feedback in 31 languages and local tours, before guests move on.
Learn More -
Bars & Pubs
One scan, a fast alert, and an offer that brings them back.
Learn More -
Cafés
A counter code, a guest list and a reason to come back.
Learn More
Built for every role in your venue
Each role gets something different from Monty. Pick the page that sounds like your job.
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Owners & Operators
See every venue side by side, with feedback, offers and follow-up working together.
Learn More -
General Managers
Hear about problems during service, see who owns each one, and reply from one inbox.
Learn More -
Marketing Managers
Reviews built into the visit, and a guest list that grows as guests leave their details.
Learn More -
Operations & Area Managers
See which venue needs support, what keeps recurring and how fast each team responds.
Learn More -
Agencies & Partners
Sign venues up, run them from one portal, and earn commission on the ones you bring in.
Learn More
Questions about the platform
Do we have to use every part of Monty?
No. Start with the parts you need, such as the codes, the review page and alerts, and add the rest when you’re ready; your plan decides which parts you have. They share one account, one team and one set of QR codes, so each part builds on the last.
Which parts come with which plan?
Every plan includes touchpoints, the designer, the review page, issue reporting, SOS alerts, guest issues, the dashboard and webhooks. Premium and Premium Plus add the review inbox and AI replies, AI reports, leaderboards, and Guest Follow-Up: offers, the guest list and follow-ups. The pricing page has the full list.
Do guests need an app or a login?
No. A guest scans a code or taps a link, and your page opens in their phone’s browser in their own language.
Does Monty stop unhappy guests posting reviews?
No. Guests who rate below the threshold you set are offered a private feedback form first, so you hear about the problem, and the link to post a public review stays on the page. Guests at or above it are sent straight on to Google or Tripadvisor. Our Review Policy explains how.
Does Monty post replies for us?
No. Monty drafts a reply in your tone for each review in your inbox. You check it, copy it and post it from your own account.
Does Monty connect to our PMS, POS or booking system?
Not today: Monty has no PMS, POS or booking-system connection. Webhooks send new ratings, issues and offer activity to your own systems, and hospitality platforms can build Monty in with the Partner API. See every integration.
Plugin and play
See it on your venue's flowNo app or login for guestsAlerts on WhatsApp and Telegram