Our articles are for people who run restaurants, hotels, bars and cafés. They cover the rules on reviews, how guests leave feedback, and what to do about it. Here is how we put them together, and how to tell us when something needs correcting.
Primary sources first
When an article says what the law, a regulator or a platform requires, it links to the primary source: legislation.gov.uk, the Competition and Markets Authority on gov.uk, and the official help and policy pages of Google, Tripadvisor and Trustpilot. Every article lists the sources it relies on at the end. We quote official text briefly and with attribution, and put everything else in our own words.
Checked before it's published
Every statement about law, policy, dates or figures is checked against its source before an article is published, and checked again by a second reviewer who didn't write it. Charts are drawn from the numbers in the sources, never estimated. When a rule changes, we update the article and show the date it was updated.
How we use AI
We use AI tools to help research and draft articles, and to write first versions of fact-checks. A person on the Monty team approves every article before it goes live. The photos at the top of articles are illustrations created with AI; they don't show real venues, guests or staff.
Comparisons
Our comparison pages describe other products only from their own websites and documentation, say when they were checked, link to what they rely on, and include where the other product may suit you better. If you work for a company we compare ourselves with and something is out of date, please tell us and we'll correct it.
Where Monty comes in
We make Monty, so our articles end with a short note on how it fits. We keep that note to what Monty actually does, and the rest of the article is written to be useful whether or not you use Monty.
Corrections
If you spot a mistake or something out of date, email help@monty.reviews with the page and what needs changing. We'll check it against the source and correct it.
Our articles are general information, not legal advice.