For hostels
Every guest, every language
Hostel guests come from everywhere and move on fast. A code by the bunks opens a page in each guest’s language, problems reach reception before checkout, happy guests go on to Google, and a Things to Do page helps plan tomorrow.
Fix it before they check out
Guests check in, head out and move on. A report-a-problem code lets them flag a broken locker or a noisy room privately, and reception gets the alert while they’re still there.
- A code for every dorm and common room, no app
- 31 languages, picked from the guest’s phone
- Alerts to reception on WhatsApp or email
Fresh reviews from every guest
Guests who rate the stay well are sent on to Google or Tripadvisor before they leave, and new reviews reach one inbox with a reply drafted, so the next traveller sees you answer.
- Happy guests sent straight on to Google
- Google, Tripadvisor and Trustpilot in one inbox
- A weekly report in each reader’s own language
The tools hostels use most
Languages, local tours and the reply inbox: the tools hostels start with.
- Things to DoLocal tours and activities, one scan away, to help guests plan the rest of their trip.Learn More
- Review PagesOne scan opens a page in your brand, in 31 languages: guests rate the visit, go on to review you, or tell you what went wrong.Learn More
- Guest IssuesEvery alert opens a numbered case with an owner, kept open until it’s resolved.Learn More
- Review Inbox & AI RepliesGoogle, Tripadvisor and Trustpilot reviews in one daily inbox, each with a reply drafted for you to post.Learn More
- Staff & LeaderboardsCredit each rating to the team member whose code the guest used, and recognise the people who ask.Learn More
- SEO / GEOSee where you show up on Google Maps, street by street, for up to three searches.Learn More
Give guests something to do
A Things to Do page of local tours one scan away, offers that bring travellers back, and staff credited for every rating they collect.
- Local tours and activities with ratings, one scan from the dorm
- Return-stay offers, redeemed with a PIN
- Staff ranked by the ratings their own code collects
Questions from hostels
Which languages does Monty ask in?
31 of them. The page follows each guest’s phone language, so you hear from travellers who don’t speak yours.
Do guests need to download anything?
No. They scan a code or tap an NFC tag and the page opens: no app, no login.
Can we offer tours and activities?
Yes. A Things to Do page lists local tours with ratings, and you see how many guests click through.
Is it allowed to ask every guest for a review?
Google’s policy and UK consumer law set the rules on how reviews are asked for. Any guest who scans can reach a public review link unless their area is internal-only. Below your threshold, a private feedback form comes first and the link stays.
Who hears about a problem at night?
Whoever your routing rules name for issue reports or low ratings gets it on WhatsApp at any hour, and the team gets email, Telegram and in-app alerts. Unacknowledged after two hours, it’s escalated.
Can we try it first?
Book a demo to see Monty set up for your own hostel, and ask us about trying it on the call.
Built for every kind of venue
The same workflow at the table, the room or the counter. Pick the one like yours.
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Restaurants
A code on every table, and a chance to fix the cold starter before the bill.
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Hotels
Room codes that reach the right team.
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Groups & Franchises
Every venue in one account, and a clear view of which need support.
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Bars & Pubs
One scan, a fast alert, and an offer that brings them back.
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Cafés
A counter code, a guest list and a reason to come back.
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