For cafés
Turn regulars into reviews
Cafés live on regulars and the reviews that bring the next one in. A code by the till asks how it was: problems reach the manager and happy customers go on to Google. A return offer and your guest list bring regulars back.
One tap at the counter
A code by the till or on the table opens a page in the customer’s own language, and rating the visit takes a few seconds. Anything that isn’t right goes to the manager your rules name, on WhatsApp.
- Counter and table codes you print from the designer
- A page in each customer’s own language
- Problems sent to your manager on WhatsApp or email
Give regulars a reason to come back
A return offer, like your next pastry on us, is claimed on its own page and redeemed with a PIN. Customers who leave an email join your guest list.
- Return offers with dates and redemption limits
- Every customer who leaves their email joins your guest list
- Shared by banner, QR code or link
The tools cafés use most
A counter code, print-ready designs and a guest list: where cafés start.
- QR Codes & TouchpointsA tracked code for every table, room, area and team member, so you see where guests answer and who asked.Learn More
- Touchpoint DesignerPosters, stickers and review cards in your brand, ready to print and put where guests will see them.Learn More
- Guest Follow-UpOffers for tonight or next time, a guest list, and email and WhatsApp follow-ups that send themselves.Learn More
- Review Inbox & AI RepliesGoogle, Tripadvisor and Trustpilot reviews in one daily inbox, each with a reply drafted for you to post.Learn More
- SEO / GEOSee where you show up on Google Maps, street by street, for up to three searches.Learn More
- Review PagesOne scan opens a page in your brand, in 31 languages: guests rate the visit, go on to review you, or tell you what went wrong.Learn More
Small team, big reputation
The counter code does the asking, follow-ups send themselves and replies arrive drafted, so your team can make the coffee.
- Email or WhatsApp follow-ups once a customer leaves details
- Google, Tripadvisor and Trustpilot replies drafted for you
- Your Google Maps rank for “coffee near me”
Questions from cafés
How do customers give feedback?
They scan the code by the till or on the table, and a page in your brand opens in their own language. Rating the visit takes seconds, with no app and no login.
Who hears about a problem?
The person or role your routing rules name gets it on WhatsApp, with what the customer said, and the team gets email, Telegram and in-app alerts. If nobody acknowledges it within two hours, it’s escalated.
Can Monty grow our mailing list?
Yes, on Premium. Customers who leave an email on your review page or claim an offer join your guest list. Email them from Monty, or export to CSV.
Is it allowed to ask every customer for a review?
Google’s policy and UK consumer law set rules on how you ask. Every customer who scans can reach a public review link unless you mark their area internal-only. Below your threshold, a private feedback form comes first and the link stays on the page.
Does it work for a chain of cafés?
Yes. Every café sits in one account, and you can log in to any of them in one click.
Can we try it first?
Book a demo to see Monty at your own counter, and we’ll talk about trying it there.
Built for every kind of venue
The same workflow at the table, the room or the counter. Pick the one like yours.
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Restaurants
A code on every table, and a chance to fix the cold starter before the bill.
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Hotels
Room codes that reach the right team.
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Groups & Franchises
Every venue in one account, and a clear view of which need support.
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Hostels
Feedback in 31 languages and local tours, before guests move on.
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Bars & Pubs
One scan, a fast alert, and an offer that brings them back.
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