HotelsIn-stay issue alerts on WhatsApp, for the front desk
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For hotels

Catch it in-stay, not on Tripadvisor

A code in the room lets guests tell you how the stay is going. Problems reach housekeeping, maintenance or reception while the guest is still there, and a card at checkout invites a review. A return-stay offer gives guests a reason to book again.

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Used in 340+ restaurants, hotels and bars

Our Customers
Nepali ChuloRestaurant · Benidorm, Spain Irish InnRestaurant · Doha, Qatar Mumtaz Curry HouseRestaurant · Benidorm, Spain Nepali Tandoori RestaurantRestaurant · Benidorm, Spain

Fix it while they’re still staying

The code in the room asks how the stay is going, and a report-a-problem code lets guests flag a fault privately, with photos. If the air con fails, maintenance hears during the stay, not from a review a week later.

  • A tracked code for every room and area, with scan counts
  • Alerts routed by area or role: housekeeping, maintenance or reception
  • Every issue a case, owned until resolved
Guest Issues

More reviews after every checkout

A review card at checkout opens a page in the guest’s own language, and happy guests are sent on to Google or Tripadvisor. New reviews reach one inbox daily, with a reply drafted.

  • A review card at checkout and in every guest room
  • Google, Tripadvisor and Trustpilot in one inbox, daily
  • Drafts in your hotel’s tone, posted by you
Review Pages

The tools hotels use most

From the room code to the Monday report: the tools hotels start with.

Give guests more, and your team the credit

A Things to Do page one scan from the room, offers and a guest list that invite a return stay, and a leaderboard that credits each person’s ratings.

In-stay alertsThings to doWelcome giftsRoom QR codesStaff leaderboardsAI review repliesSEO rank map
  • A Things to Do page of local tours, and how many guests click
  • Offers that invite a return stay
  • Leaderboards crediting ratings to each person’s own code

Questions from hotels

How do guests give feedback during their stay?

A code in the room or at reception opens a page in their own language, or a private form to report a problem. No app, no login.

Can alerts go to different teams?

Yes. Routing rules send each source to the person, role or area you pick, so issue reports can go to maintenance and low ratings to the duty manager on WhatsApp, with email, Telegram and in-app alerts for the team. Unacknowledged alerts escalate after two hours.

Is it allowed to ask every guest for a review?

Asking for reviews is normal; Google’s policy and UK consumer law set rules on how. Every guest who scans can reach a public review link unless you mark their area internal-only, and a rating below your threshold opens a private form first, with the link kept.

Which review sites does Monty work with?

Google, Tripadvisor and Trustpilot reviews arrive in your inbox every day on Premium, and guests can also be sent on to Facebook or LINE. Alerts go by WhatsApp, Telegram or email; follow-up offers by email or WhatsApp.

Does it work for a hotel group?

Yes. Each hotel keeps its own team and alerts, and the group view shows which property needs you first.

Can we try it first?

Book a demo to see Monty on your own hotel, from room code to follow-up, and ask how to try it.

Built for every kind of venue

The same workflow at the table, the room or the counter. Pick the one like yours.

Plugin and play

See it on your venue's flowNo app or login for guestsAlerts on WhatsApp and Telegram
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How it works

See how Monty works in two minutes

Tell us about your venue first, then see how one scan plays out.

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