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For operations & area managers

Every venue, one view

Across a group, the risk is rarely one bad night. It’s the venue drifting while nobody looks. Monty puts every site side by side, lists the ones that need attention, and shows why, from recurring guest issues to how fast each team answers alerts.

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Used in 340+ restaurants, hotels and bars

Our Customers
Nepali ChuloRestaurant · Benidorm, Spain Irish InnRestaurant · Doha, Qatar Mumtaz Curry HouseRestaurant · Benidorm, Spain Nepali Tandoori RestaurantRestaurant · Benidorm, Spain

Know which venue needs you today

Top Performers and Needs Attention lists rank your venues by guest rating, with open issues and sentiment alongside, so your week goes where it’s needed.

  • Ratings, public reviews, open issues and sentiment for every venue at once
  • SOS alerts and numbered cases from every site in one list
  • Portfolio reports on demand, and a weekly report per venue with its rank
Multi-Location

Fix the pattern, not just the problem

One cold starter is a bad night; the same complaint in three venues is a process. Monty sorts issue reports by category and venue, and a league table shows how fast each team acknowledges and resolves alerts.

  • Issue reports sorted by category and venue across the group
  • An SOS response league table, venue by venue
  • Alerts nobody acknowledges escalated after two hours
Guest Issues

The tools operations teams use most

The tools for a group: the portfolio view, cases, alerts, reports and leaderboards.

Set it up once, run it everywhere

Add a new venue to the same account with its touchpoints designed, its team imported and its review profiles connected, then let its general manager run it.

Group overviewGroup reportsSOS alertsGuest sentimentTeam across sitesAlert rulesSEO rank map
  • Alert routing set per venue, role and area
  • Regional managers see only the venues assigned to them
  • Access levels for owners, regional and venue managers

Questions from operations and area managers

Can I see only the venues I look after?

Yes. A regional manager sees only the venues the portfolio owner assigns them, and the owner sees the whole group.

How do alerts work across several venues?

Each venue’s routing rules decide who hears about a problem, and regional managers can also get alerts from their venues by email, WhatsApp or in the app. Anything nobody acknowledges within two hours is escalated.

What’s in the group report?

Run it for any period: every venue’s ratings, public reviews and guest issues side by side. Each venue also gets a weekly report with its rank in the group.

Can we compare our venues in local search?

Venue by venue: each has its own Google Maps rank map, weekly where the Monty team or an agent set it up, one click from the group view.

How do we roll Monty out to a new venue?

Add it to your group account, and we’ll design its touchpoints, import its team and set its alert rules with you on a call.

Is it allowed to ask every guest for a review?

The rules come from Google’s policy and UK consumer law, and Monty works the same at every venue: each guest who scans can reach the public review link unless their area is internal-only, and low ratings get a private form first, with the link still shown.

Built for every role in your venue

The same guest journey, seen from where you sit. Pick the page that fits your job.

Plugin and play

See it on your venue's flowNo app or login for guestsAlerts on WhatsApp and Telegram
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How it works

See how Monty works in two minutes

Tell us about your venue first, then see how one scan plays out.

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