For restaurants
Fix it before dessert
A code on the table lets diners say how it’s going mid-meal, so problems reach the duty manager within minutes and happy diners go on to Google. A table offer gives diners a reason to book again.
Hear it at the table, not on Google
A diner scans the code on the table and rates the meal in their own language. A rating below your threshold opens a private feedback form and alerts the duty manager, while there’s still time to put it right.
- A tracked code on every table, so you see where diners answer
- Each diner answers in their own language
- Alerts to the duty manager by WhatsApp or Telegram
Turn good nights into Google reviews
Diners who rate the night well are sent straight on to Google or Tripadvisor. Each new review reaches your inbox with a reply drafted, ready to check and post.
- Happy diners sent straight on to Google or Tripadvisor
- Replies drafted in your tone, posted by you
- A weekly report with one thing to try next
The tools restaurants use most
From the code on the table to the offer that brings diners back: start here.
- Review PagesOne scan opens a page in your brand, in 31 languages: guests rate the visit, go on to review you, or tell you what went wrong.Learn More
- QR Codes & TouchpointsA tracked code for every table, room, area and team member, so you see where guests answer and who asked.Learn More
- SOS AlertsLow ratings and reported problems reach the right person in minutes, while the guest is still there.Learn More
- Review Inbox & AI RepliesGoogle, Tripadvisor and Trustpilot reviews in one daily inbox, each with a reply drafted for you to post.Learn More
- Staff & LeaderboardsCredit each rating to the team member whose code the guest used, and recognise the people who ask.Learn More
- Guest Follow-UpOffers for tonight or next time, a guest list, and email and WhatsApp follow-ups that send themselves.Learn More
Make the whole floor part of it
Each server’s own code or wallet card credits the ratings they collect, so asking a table becomes part of service.
- A personal code for each server, crediting the ratings they collect
- Offers for tonight’s table or the next visit
- A Google Maps rank grid for “tapas near me”
Questions from restaurants
How do diners give feedback?
They scan the code on the table, or tap an NFC tag if you use one, and rate the meal on a page in your brand and their own language. No app to download, no login.
Who hears about a problem?
Whoever your routing rules name: a person, a role such as duty manager, or an area. They get it on WhatsApp with the table and what the diner said, the team gets email, Telegram and in-app alerts, and it’s escalated if nobody picks it up within two hours.
Is it allowed to ask every diner for a review?
Google’s policy and UK consumer law set rules on how you ask. Every diner who scans can reach a public review link unless you mark their area internal-only. Below your threshold, a private feedback form comes first, and the link stays on that page.
Do staff get credit for the reviews they collect?
Yes. Each team member gets their own QR code or an Apple Wallet or Google Wallet card, and every rating left through it is credited to them. On Premium, the staff leaderboard ranks who collects the most.
Does it work for a group of restaurants?
Yes. Every restaurant sits in one group account, with Top Performers and Needs Attention lists across sites.
Can we try it first?
Book a demo to see Monty set up for your own restaurant, and we’ll talk through trying it on the call.
Built for every kind of venue
The same workflow at the table, the room or the counter. Pick the one like yours.
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Hotels
Room codes that reach the right team.
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Groups & Franchises
Every venue in one account, and a clear view of which need support.
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Hostels
Feedback in 31 languages and local tours, before guests move on.
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Bars & Pubs
One scan, a fast alert, and an offer that brings them back.
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Cafés
A counter code, a guest list and a reason to come back.
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